Our experience and understanding of customer acquisition tactics, methods, mediums, rates, and costs led to a significantly improved customer experience for the business’ end customer while also improving visibility and efficiency to ROI.
We were asked to, and allowed the opportunity, to push the limits to see how good we can be. At each step, we continue to point the finger inwards at how we can improve and objectively look at projects, processes, technology, and our team and vendor capabilities.
We understood the business and how it operates with consumers prior to a design process which informed what details need to be highlighted and how the user experience should flow to our design team.
We effectively bridged the lines of communication to better serve a high volume of client requests in their peak season and track all tasks to assure timely execution. Creating automated, always up to date, real-time reporting gave transparency to help make quick adjustments.
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